Welcome to the StudioM Platform¶
Who this guide is for: New StudioM clients getting familiar with their business platform for the first time. Time to read: Approximately 8 minutes
Welcome¶
Your StudioM platform is your all-in-one business hub — a single place to manage your contacts, communicate with clients, run your calendar, send campaigns, collect payments, and track your results.
We've done all the technical setup on your behalf. Your account is configured, your tools are connected, and everything is ready for you to use. This guide will help you get your bearings so you can hit the ground running.
How to Log In¶
- Go to your StudioM platform login URL (app.makoa.us)
- Enter your email address and password
- Click Sign In
Forgot your password? Click "Forgot Password" on the login page and a reset link will be sent to your email.
Can't log in? Contact StudioM Support and we'll sort it out for you.
A Tour of the Platform¶
Once you're logged in, you'll see the main navigation sidebar on the left side of the screen. Here's what each section does:
| Section | What It's For |
|---|---|
| Contacts | Your customer and lead database — everyone who has connected with your business |
| Conversations | Your unified inbox — all messages (SMS, email, social) in one place |
| Calendars | Your appointment scheduling system and booking calendar |
| Opportunities | Your sales pipeline — track deals from first contact to closed |
| Payments | Invoices, estimates, and payment collection |
| Marketing | Email campaigns, social media scheduling, and ad management |
| Automations | Workflows that run on autopilot — follow-ups, reminders, and sequences |
| Sites | Your funnels, websites, forms, and landing pages |
| Reporting | Your dashboards and business performance data |
| Reputation | Review requests and monitoring |
| Communities | Memberships and online communities (if enabled) |
Tip: Your platform may not show every section listed above — StudioM configures your view based on the services included in your plan. If you're looking for something you can't find, contact StudioM Support.
Your First Week — 5 Things to Do¶
Here are five practical things to do in your first week on the platform. You don't need to do them all at once — pick one or two and get comfortable before moving on.
1. Check Your Contacts List¶
Navigate to Contacts and take a look at your current database. If we've imported your existing customers, they'll be here. You can search, filter, and click into any contact to see their full history.
→ See the Contacts and CRM guide for a full walkthrough.
2. Explore Your Conversations Inbox¶
Go to Conversations to see your unified message inbox. This is where all inbound messages from clients land — SMS, email, Facebook, and more — in one central place.
→ See the Conversations guide for tips on managing your inbox.
3. View Your Calendar¶
Head to Calendars to see your booking calendar. If StudioM has set up an appointment booking page for you, you'll find your calendar here along with any existing appointments.
→ See the Calendars and Appointments guide for a full overview.
4. Check Your Sales Pipeline¶
Go to Opportunities to see your sales pipeline board. Each card represents a potential deal. You can drag cards between stages as deals progress.
→ See the Opportunities and Pipeline guide for how to use it.
5. Set Up Your Profile¶
Click your name or profile icon (bottom left corner) to access your profile settings. Make sure your name, email, and notification preferences are set correctly.
→ See the Account Settings guide for details.
What's in These Guides¶
These support documents cover every tool available in your StudioM platform. Here's a quick map:
| Section | What You'll Find |
|---|---|
| Getting Started | Welcome, login, and what StudioM manages for you |
| Contacts and CRM | Managing your customer database |
| Pipeline and Sales | Tracking deals and opportunities |
| Conversations | Your messaging inbox |
| Automation | Workflows, campaigns, and automated sequences |
| Calendars | Appointment scheduling |
| Communications | Email, phone, WhatsApp, and chat |
| Forms and Surveys | Lead capture and feedback collection |
| Marketing and Social | Social media, ads, and QR codes |
| Websites and Funnels | Landing pages, blogs, and site content |
| Payments | Invoicing and payment collection |
| Documents | Contracts and e-signatures |
| Reputation | Review requests and monitoring |
| Memberships | Communities and membership content |
| Reporting | Dashboards and analytics |
| AI Features | AI-powered tools across the platform |
| Mobile App | Using the platform on your phone |
Getting Help¶
StudioM Support is here for you. If you run into something not covered in these guides, or if something isn't working as expected, reach out to us directly.
- Email: support@makoa.us (update with your actual support email)
- Live Chat: Available inside the platform via the support icon
- Phone/SMS: +1 (904) 867-8421
What to bring when you contact us: - A short description of what you were trying to do - What happened instead (or what you're seeing on screen) - A screenshot if you have one — it helps us help you faster
A Note on Setup¶
Some parts of the platform require StudioM to configure them on the backend — things like connecting your email sending system, setting up your phone number, or linking your payment gateway. You don't need to worry about any of that. We've handled it.
If something looks like it's not set up yet, or you want to make changes to how your account is configured, just contact StudioM Support and we'll take care of it.
Related guides: Contacts and CRM · Conversations